1. General Provisions
1.1 These regulations define the terms and conditions for using the online store and the conditions for concluding merchandise sales agreements through the website www.xpablohealth.co.uk
1.2 The Seller is xpablohealth with headquarters at London Surbiton UK, phone: 07851292988, email: https://xpablohealth@gmail.com
1.3 The Customer is any natural person, legal entity, or organizational unit without legal personality entering into a sales agreement with the Seller.
1.4 These regulations are available on the store’s website and will be sent to the Customer before placing an order.
2. Registration and Account Rules
2.1 Registration in the store is voluntary. Customers may make purchases without creating an account.
2.2 During registration, the Customer is obligated to provide accurate personal data.
2.3 The Customer is responsible for maintaining the confidentiality of their account password and bears responsibility for all activities performed through it.
2.4 The Seller reserves the right to block an account in case of violation of these regulations.
3. Ordering Process
3.1 A sales agreement is concluded by placing an order on the online store website.
3.2 The ordering process takes place in the following stages:
- Adding merchandise to the shopping cart
- Providing delivery and contact information
- Selecting a delivery and payment method
- Accepting the regulations
- Confirming the order
3.3 After placing an order, the Customer receives confirmation by email containing the order number and its details.
3.4 The contract is concluded at the moment the Seller sends the order confirmation.
4. Merchandise and Prices
4.1 All merchandise available in the store is covered by a warranty of conformity with the contract, in accordance with applicable law.
4.2 Product prices are stated in Pound
4.3 The Seller reserves the right to change prices at any time, however, orders already placed remain at the price conditions from the time of placement.
4.4 Product images and descriptions are illustrative in nature. In case of discrepancies, the most precise description applies.
5. Delivery
5.1 The Seller offers access to various delivery methods, which the Customer selects when placing an order.
5.2 The order fulfillment time is from 1 to 7 business days, counted from the day of order confirmation (excluding the confirmation day).
5.3 Delivery takes place on business days between 8:00 AM and 6:00 PM, unless the Customer specifies a different time period.
5.4 The risk of loss or damage to merchandise passes to the Customer at the moment it is handed over to the carrier.
5.5 In case of delivery delay exceeding 14 days from the date of order confirmation, the Customer may cancel the contract without additional costs.
6. Payment
6.1 Available payment methods are: [bank transfer, credit card, PayPal, etc.].
6.2 The order will be canceled if payment is not received within 7 days of placing the order.
6.3 For orders exceeding a certain amount, installment payment without additional interest is possible (conditions are subject to analysis).
6.4 Payment by card or bank transfer is secured with advanced data encryption systems.
7. Right to Withdraw from Contract
7.1 A Customer with consumer status has the right to withdraw from the contract within 14 days of receiving the merchandise without providing a reason.
7.2 To exercise the right of withdrawal, the Customer must send a statement of resignation to the email address: blacpol@gmail.com
7.3 The merchandise must be returned in unchanged condition, in original packaging, with all documents and accessories.
7.4 Return costs are borne by the Customer, unless the merchandise was sent defective or does not match the description.
7.5 The full refund will be made to the Customer’s account within 14 days of receiving the returned merchandise.
8. Complaints and Warranty
8.1 The merchandise is sold with a warranty of conformity with the contract for a period of 2 years from the date of receipt.
8.2 A complaint regarding merchandise defects should be submitted in writing within 14 days of discovering the defect.
8.3 The Seller is obligated to investigate the complaint within 14 days and provide a response.
8.4 In the case of a justified complaint, the Seller will repair, replace the merchandise, or refund the price paid.
8.5 The warranty does not cover defects caused by improper use, storage, or maintenance of the merchandise.
9. Personal Data and Privacy Protection
9.1 The Seller processes the Customer’s personal data in accordance with the Data Protection Act 2018 and UK GDPR.
9.2 Data is collected solely for the purpose of order fulfillment, merchandise shipment, and communication with the Customer.
9.3 Data will not be shared with third parties without the Customer’s consent, except for carriers engaged in delivery.
9.4 The Customer has the right to access, correct, or delete their data by submitting a request to the Seller’s email address.
10. Liability
10.1 The Seller is liable for the conformity of merchandise with the contract on the terms specified in the Civil Code.
10.2 The Seller is not liable for damage resulting from website functionality or the activities of third parties.
10.3 The Seller’s maximum liability is limited to the price paid for the merchandise that is the subject of the claim.
11. Final Provisions
11.1 These regulations come into force on the day of publication on the store’s website.
11.2 The Seller reserves the right to modify these regulations at any time. Changes apply to orders placed after the date of their entry into force.
11.3 Contracts are concluded in English language.
11.4 If any provision of these regulations is considered invalid, the remaining provisions will continue to apply.
11.5 Disputed matters will be resolved in the court competent for the Seller’s headquarters, in accordance with applicable law.
11.6 For questions regarding these regulations, please contact: blacpol@gmail.com
Date of entry into force: 10/12/2025
Last updated: 10/12/2025